Infosys Off Campus Drive 2024
Infosys is offering a remarkable opportunity in its 2024 Off-Campus Drive for aspiring professionals to step into the role of Technology Support Specialists. This position serves as a gateway to the realm of IT services, tailored for individuals enthusiastic about delivering technical support and solutions.
At Infosys, Technology Support Specialists play a pivotal role in troubleshooting, maintaining, and enhancing various IT systems and applications. This position not only provides exposure to cutting-edge technologies but also invites individuals to tackle intricate technical challenges.
Infosys is renowned for its commitment to innovation, quality, and nurturing employee development. It stands as an ideal workplace for those seeking to advance their technical skills and contribute to a global leader in next-generation consulting, technology, and outsourcing solutions.
Job Profile: Technology Support Specialist
- Qualifications: B.E/B.Tech/B.Com/M.Com/BBA/MBA
- Batch Eligible: 2020/2021/2022
- Work Location: Bangalore
- Salary: Best In Industry
- Experience: Min 2+ / 3 years relevant experienced technical support
- Skills:
- Experience in Voice/Chat and email Support (US client)
- Strong customer service & Handling skills
- Excellent written and verbal communication skills (Language/Grammar Proficiency)
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Familiarity with ServiceNow Ticketing tool
- Knowledge of common technical troubleshooting tools and techniques
- Knowledge of ITIL Framework is Required
Responsibilities
- Answer phone calls/emails and chat messages from clients regarding technical issues
- Troubleshoot software and hardware problems
- Escalate complex issues to the appropriate team members
- Document all customer interactions in the ticketing system
- Stay up to date on the latest technical developments
- Provide excellent customer service
