Explore exciting career opportunities with Infor Recruitment 2024! We're seeking talented individuals to join us as IT Support Engineers. As a global leader in business cloud software solutions, Infor offers a dynamic environment for learning and growth. Join our team to provide essential IT support, troubleshoot technical issues, and contribute to the seamless operation of cutting-edge software solutions. At Infor, we value innovation, collaboration, and empower our employees to drive excellence in customer support.
About Infor
Infor is a global leader in business cloud software products, building complete industry suites in the cloud. Over 60,000 organizations worldwide rely on Infor for business-wide digital transformation.
- Website: Infor
- Wikipedia: Infor Wiki
Job Profile Details
- Job Profile: IT Support Engineer Associate
- Degree Needed: B.E/B.Tech
- Passout Batch: 2023/2024
- Work Location: Hyderabad
- Salary: Best In Industry
- Experience Level: 0 – 1 Years
Position Summary
An IT Support Specialist is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email, contributing to the successful use of Information Technology Services within the company.
Basic Qualifications
- Competent technical abilities in industry-specific concepts and principles
- Problem-solving and analytical skills
- Good understanding of different technologies related to the services to be supported
- Strong interpersonal skills with the ability to interact globally
- Good English verbal and written communication skills
Preferred Qualifications
- Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field
- Knowledge in Cloud Computing
- Experience working in a global environment
Essential Duties
- Requires coverage during standard operating hours and on-call support if needed
- Troubleshooting IT Services incidents
- Analyze and test software, hardware, and business applications functionalities and issues
- Provide quality answers and follow-up to customers in a timely manner
- Deliver administrative duties including reporting, event coordination, presentations, research, procurement activities, and invoicing
- Office-based providing remote support
