Oracle Careers 2024: Cloud Support Engineers
Oracle is thrilled to announce openings for Cloud Support Engineers in 2024! Join our dynamic team and offer top-notch support for Oracle’s innovative cloud solutions. As a Cloud Support Engineer, you'll resolve complex technical issues, assist clients in optimizing their cloud environments, and collaborate with Oracle’s expert developers. This role offers a unique chance to enhance your technical expertise, contribute to cutting-edge projects, and grow your career with a global technology leader. Apply now to be part of Oracle’s mission to transform the cloud industry!
About Oracle
Oracle Corporation, headquartered in Austin, Texas, is a renowned multinational computer technology company. Oracle is famous for its comprehensive database management systems, cloud engineered systems, and enterprise software products. As a pioneer in business software and hardware systems, Oracle has significantly contributed to the digital transformation of businesses globally. Learn more at Oracle.
Job Details
- Company Name: Oracle LLC Corporation
- Company Website: Oracle
- Wikipedia: Oracle Wiki
- Job Role: Cloud Support Engineer
- Qualification: B.E/B.Tech/M.E/M.Tech
- Batch Eligible: 2023/2024
- Work Location: Bangalore, India
- Experience Level: 0 – 1 Year
Job Description
Technical and Account-related Assistance: Provide timely and accurate technical and account-related support to customers using our cloud services via chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
Solve: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support, and service teams to identify root causes and recommend effective solutions.
Customer Engagement: Develop positive relationships with customers by delivering outstanding customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanor throughout interactions.
Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and fix steps to assist customers and team members.
Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with cross-functional teams to enhance the user experience.
Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
Qualifications
- Technical Background: A bachelor’s degree in computer science, information technology, or a related field is preferred. Relevant experience with any bachelor’s degree is also acceptable.
- Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Customer-Centric: A passion for delivering outstanding customer experiences. Patience, empathy, and a customer-first demeanor are essential.
- Time Management: Excellent time management skills with the ability to balance multiple customer interactions simultaneously while maintaining a high level of responsiveness.
Responsibilities
- Provide timely and accurate technical and account-related assistance to customers using our cloud services via chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
- Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support, and service teams to identify root causes and recommend effective solutions.
- Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanor throughout interactions.
- Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and fix steps to assist customers and team members.
- Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
- Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with cross-functional teams to enhance the user experience.
- Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.
