Amazon Careers 2024: Virtual Customer Support Associate
Join Amazon’s dynamic team in 2024 as a Virtual Customer Support Associate. With Amazon’s commitment to innovation and customer satisfaction, you’ll have the opportunity to work on cutting-edge projects and collaborate with talented professionals from around the world. If you’re passionate about Virtual Customer Support and ready to make an impact, apply now to join us at Amazon!
About Amazon
Amazon is one of the largest e-commerce companies globally, processing billions of secure online transactions via various payment mechanisms, including credit cards, convenience store payment, netbanking, digital cash, cash on delivery, and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.in. Known worldwide as the most trusted company on the Internet, Amazon is committed to delivering an exceptional customer experience. The Payments team owns and maintains the software platform that processes 20+ payment methods worldwide.
- Company Name: Amazon
- Company Website: Amazon
- Wikipedia: Amazon Wiki
- Job Profile: Virtual Customer Support Associate
- Qualifications: 10 + 2, Any graduate/PG
- Batch Eligible: 2023/2024
- Work Location: Work from home in Maharashtra, Tier B City limits only (Nagpur, Nashik, Solapur, Kolapur, Sangli)
- Experience Level: Freshers
- Role: Virtual Customer Service Associate
Our Mission
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. We approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem-solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Responsibilities as a Customer Service Associate
As an Amazon Customer Service Associate, you have a clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers, answering their requests through phone, chat, and/or email. This includes handling order and product questions, payment matters, and website guidance. Our Customer Service Associates use various tools to navigate, research, review solutions, and communicate effectively with customers.
Skills and Strengths
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment
Qualifications
- Minimum age: 18 years old
- Right to work in India
- Strong communication skills in English (both written and oral fluency)
- Availability to work varying shifts from Monday to Sunday within the operating hours
- Willingness and ability to work in rotating shifts (early, late, overnight, weekend, and overtime as required)
- Quiet, distraction-free workspace (dedicated office space with a desk and chair)
- Minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wire ethernet internet connection (no WIFI)
Benefits
Joining Amazon’s Customer Service team means you don’t need past experience in customer service. You’ll receive training and a complete equipment package when you join. Additionally, we offer several benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to develop your skills
If this role sounds like it’s for you, click the link below to start the application process! You’ll need to allow 3 hours to complete the full application, including assessments to evaluate your suitability for the role. You can save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer for the best experience.
If successful, we will contact you about the next steps!
