Infosys Careers 2024: Senior Process Executive Recruitment
About Infosys:
Infosys Limited, an Indian multinational IT company, offers business consulting, technology, and outsourcing services. Headquartered in Bangalore, it was founded in Pune.
Company Details:
- Company Name: Infosys
- Company Website: Infosys
- Wikipedia: Infosys Wiki
Job Profile:
- Position: Senior Process Executive
- Location: Pune, India
- Work Experience: 0 – 1 Year
- Salary: Best In Industry
Qualifications:
- Any Graduates
- Batch Eligible: 2023/2024
Job Description:
The role involves being a Process Executive, Senior Process Executive, or Process Specialist based on experience. Responsibilities include:
- Providing first-level customer support and troubleshooting technical issues.
- Escalating complex problems to higher-level support as needed.
- Delivering exceptional customer service with empathy and positive communication.
- Documenting interactions and technical issues in the service management system.
- Staying updated with product knowledge and industry trends.
Preferred Qualifications:
- Any Graduate with additional certifications in customer service or upskilling.
- Excellent communication skills.
- Ability to work US shift timings.
- Completion of dedicated training programs set by the client.
Work Environment:
- 24*7, flexible shifts – 100% Work From Office (WFO), no hybrid options.
