About ZOHO:
ZOHO Corporation is a prominent Indian tech company recognized globally for its innovative cloud-based software solutions. The ZOHO Office Suite includes a variety of tools such as word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, invoicing, and more. For over two decades, ZOHO has been empowering businesses of all sizes to operate more efficiently and effectively.
Company Details:
Job Profile:
We are hiring for the position of Technical Support Engineer at our Chennai office.
Qualifications:
- B.E/B.Tech/M.E/M.Tech graduates from the 2021, 2022, 2023, or 2024 batches.
- 0 to 3 years of experience in a relevant field.
Job Location:
Chennai, India
Experience Level:
0 – 3 Years
Salary:
Best in Industry
Job Description:
As a Technical Support Engineer, you will play a critical role in ensuring customer satisfaction by providing top-notch technical support. You will be responsible for troubleshooting issues, delivering prompt resolutions, and maintaining a seamless customer experience.
Required Skills:
- 0 to 3 years of work experience in a similar industry, preferably in Fin-tech.
- Strong communication and interpersonal skills.
- A passion for learning and adapting to new technologies.
- Self-motivated, result-oriented, and able to work independently with minimal supervision.
- Excellent analytical and problem-solving skills.
- Willingness to work night shifts.
Key Responsibilities:
- Responding to customer inquiries via phone, email, or chat in a professional manner.
- Providing step-by-step guidance to resolve customer issues.
- Assisting customers with the integration of payment gateways on their websites or apps.
- Collecting customer feedback and sharing insights with the product and development teams.
- Updating management on support trends and customer satisfaction levels.
- Collaborating with the development team to understand product features and functionalities.
- Conducting system tests to replicate and solve customer issues.
- Leading training sessions and product demonstrations to help customers use the payment gateway effectively.
- Creating internal training materials to keep the support team informed about new features and updates.
